Protecting our customers’ information and data is always an important matter for us. Therefore, we only use names and certain information related to transactions between us and our customers in specific cases outlined in this privacy policy. We retain customer information only when required by law or for the purposes for which the information was originally collected.
Customers may visit our website at https://lotus.goldenlotushotel.vn/ without having to provide any personal information.
If customers do not fully understand or wish to provide feedback regarding this privacy policy, please send an email to sm.lotus@goldenlotushotel.vn. We are always ready to receive your feedback.
PURPOSE AND SCOPE OF INFORMATION COLLECTION
We are committed to protecting customers’ personal information in accordance with legal regulations:
- Purpose of collection: To process orders, provide customer support, and enhance the service experience.
- Information collected: Full name, phone number, email, delivery address, account information (if applicable).
- Parties granted access to the information:
- The company’s customer service department.
- Delivery partners (provided only with the name, phone number, and delivery address).
- Other third parties (if applicable), such as payment gateways, who will only have access if the customer uses their services.
- Tools for customers to manage their data:
- Log into your account to view/edit personal information.
- Contact us via sm.lotus@goldenlotushotel.vn or call +84 236 655 8888 to request assistance with updates.
- Complaint resolution:
- If a customer finds their information being used for the wrong purposes, please report this via hotline: +84 236 655 8888 or email: sm.lotus@goldenlotushotel.vn.
- We will respond within a maximum of 7 business days.
- This policy is clearly published before or at the time of information collection.
SCOPE OF INFORMATION USAGE
The collected information may be used for one or all of the following purposes:
- To provide services and information through our website as requested by the customer.
- To send notifications about company operations and service-related information and support.
- To use the information provided by customers to support customer management, identify user demographics, and personalize the website experience.
- To send promotional and marketing offers to customers.
INFORMATION RETENTION PERIOD
Personal information provided by customers will be stored in our internal systems during the service period or until the purpose of collection is fulfilled, or upon the customer’s request for deletion.
INFORMATION COLLECTION AND MANAGEMENT ENTITY
- Company Name: CAT LAM TOURISM AND SERVICES JOINT STOCK COMPANY
- Business Registration Number: 0402008062
- Date of Establishment: October 22, 2019
- Head Office Address: 200 Tran Bach Dang Street, My An Ward, Ngu Hanh Son District, Da Nang City, Vietnam
CUSTOMER RIGHTS REGARDING PERSONAL INFORMATION
If you have any requests regarding access to or correction of the personal information you have provided, you may:
- Call us directly at: +84 236 655 8888
- Email us at: sm.lotus@goldenlotushotel.vn
